CURBSIDE PICK UP - HOME DELIVERY
* All orders must be placed 1 hour prior to the pick up time.*
CURBSIDE PICK UP: In response to COVID-19 and Omicron, we offer curbside pick up at our retail locations / warehouse (Peterborough and Markham). This is a great option for our local customers who wish to place orders from the comfort of home and while saving on shipping fees and delivery wait time.
How does the curbside / self-pick up option work?
During check-out, select preferred retail store for self pick up and complete check-out process.
Kindly await for an e-mail notification from us stating order is ready for pick up.
Your order will be held at the selected retail store for 7 business days. In the event that it is not collected within 7 business days without an extended hold request, the order will be cancelled and refunded.
PICK UP LOCATION: We have 2 locations for pick up.
Peterborough Store / Warehouse:1837 lansdowne St. West Unit:11 B. K9K 144
Unionville Store / Warehouse: 4981 Hwy 7 Unit #9, Unionville, ON L3R 1N1
Please check our Facebook or Twitter for any changes to our Operating Hours.
General Delivery Policy:
Basic Delivery Guideline:
- Order subtotal greater than or equal to $125 : *FREE
- Local delivery in the same town with 15 Kilometer radius: *Flat rate $10.00
- Order outside delivery zone 15+ Kilometer less than $125.00. * Flat fee's rate $25.00 apply to the order.
- PICK-UP: FREE
Delivery Route & Date:
https://ketopifactory.com/pages/delivery-route-and-date
Detailed Delivery Policy:
Delivery / Shipping Origin: We are a Canadian company with stores and based in Peterborough and Markham, Ontario (Greater Toronto Area). All orders are deliver / shipped from our Peterborough / Markham warehouse.
Out of Province Delivery / International Shipping:
- We do not deliver outside of Ontario or ship outside of Canada at this time.
- Order subtotal before tax and shipping
- Number of boxes your order will be delivered in
The delivery destination: We rely on accurate delivery / shipping information at time of order to quote shipping. If, after an order is received, the information is deemed inaccurate – we reserve the right to re-quote delivery / shipping charges. If there is an increase in costs, we will always contact you first.
Special Delivery / Shipping Options:
1) If your package contains any perishable products that are susceptible to hot/cold weather if being left outdoor for a long period of time. For example, glass jars and/or bottles can result in breakage in the extreme cold weather, and chocolate and bakery products are not recommended to be left under direct sunlight at any time. Please note that our delivery person may at times exercise their judgement to not leave the package at your door even if this option is specified, if he/she feels that it is not safe to do so.
2) Request for Leaving Package with Security/Concierge Desk of your Building
If you live in an apartment or condo building that has a security/concierge desk, and you wish our Delivery person to leave the package with the security/concierge desk if no one is home to receive when the delivery is attempted, please specify so in the comment field of your order. Please check to make sure that the security/concierge desk of your building is authorized to accept packages on your behalf before using this option.
Incorrect Delivery / Shipping Address:
In the case where an incorrect delivery / shipping address was provided by the customer for the order which results in an unsuccessful delivery, the customer is responsible for the delivery / shipping charge incurred for the delivery, as well as the shipping cost charged to Keto PI Factory Inc. by the carrier for the return delivery. Please note that while we try our best to catch error in delivery addresses before the package is shipped, neither our Delivery person or Keto Pi Factory Inc. is responsible for correcting an incorrect delivery address and it is the sole responsibility of the customer to ensure the delivery address provided is correct. A deliverable address refers to the correct combination of Street #, Street name, unit of PO Box #(if applicable), City, province and postal code.
Keto Pi Factory Inc. reserves the right to review and adjust the delivery / shipping charge assessed for an order, should an incorrect address was provided during order check out which results in a wrong delivery / shipping charge being assessed.
Restrictions:
All quoted delivery / shipping charges are subject to review. If we cannot deliver your order at the quoted price (due to cost of very heavy shipment or certain remote destinations), we will contact you to review alternatives or re-confirm that the revised shipping charge is ok with you.
Return Policy:
Non-refundable – all products are final because of frozen baked goods.
WE WILL NOT GUARANTEE OR REFUND ANY PACKAGES DAMAGED OR DELAYED IN DELIVERY DUE TO THE RECIPIENT NOT BEING HOME OR CONDITIONS BEYOND OUR CONTROL. These factors may include, but are not limited to: weather, traffic delays, mechanical error, strikes, or inaccurate shipping information. Please make sure you check your delivery information before checkout.
ORDER CANCELLATIONS / CHANGES: To change or cancel an order, please email us. info@ketopifactory.com.
PRODUCT AVAILABILITY: On occasion, products listed on the website may be out of stock or on back order due to supplier or other issues outside of our control. And all sale are final. NO RETURN OR REFUND. Prices subject to change without notice and prices are (excluding tax).