FOR THE SAFETY OF YOU AND OUR STAFF PLEASE RESPECT SOCIAL DISTANCING GUIDELINES. We are not providing any delivery services at this time. We will only be offering curbside pick-up.
FOR THE SAFETY OF YOU AND OUR STAFF PLEASE RESPECT SOCIAL DISTANCING GUIDELINES. We are not providing any delivery services at this time. We will only be offering curbside pick-up.
Cart 0

CURBSIDE PICK UP - SHIPPING:

CURBSIDE PICK UP:

Once your order has been placed and is ready for pick-up, we will notify you. Please text us your PO# when you arrive. Email us or Text “trunk” for us to deliver to your trunk or “store” if you will come in and pick up. TEXT US - WITH YOUR ORDER # . MESSENGER.

Curbside Pick Up Time Slot: Tuesday to Friday 2-6 PM and 12-4 PM on Saturday.

All orders must be placed 1 hour prior to the pick up time.

PICK UP LOCATION: 1837 Lansdowne St. West. Peterborough Ontario. Canada. Please check our Facebook or Twitter for any changes to our Operating Hours.

SHIPPING:

GROUND SHIPPING: We ship products anywhere in Canada using the following delivery services: FedEx, Purolator and Canada Post. We reserve the right to determine the best delivery service to ship your package regardless of which company is selected at checkout. Deliveries are shipped between 9:00am and 8:00pm. Products are shipped via Canada Post, FedEx or Purolator and are priced by distance and weight. Ontario and Quebec packages can generally expect to be delivered 2 days after placing the order, subject to weather and delivery conditions.

DELIVERY POLICY:

WE WILL NOT GUARANTEE OR REFUND ANY PACKAGES DAMAGED OR DELAYED IN DELIVERY DUE TO THE RECIPIENT NOT BEING HOME OR CONDITIONS BEYOND OUR CONTROL. These factors may include, but are not limited to: weather, traffic delays, mechanical error, strikes, or inaccurate shipping information. Please make sure you check your delivery information before checkout.

Residential Addresses: For all deliveries to a building without a concierge, a phone number for the recipient is required. If a resident is not home the package will be left if the driver deems there is a safe place to leave the package. The driver will leave a message as to where they left the package. If there is no location to leave the package a redelivery fee will be incurred. Furthermore, if the concierge does not accept the package a redelivery fee will be incurred.
Left at Door or with a Third Party (e.g. Neighbor or Doorman) If a request is made to leave your gift or package at the door or with a third party, you accept all liability and risk for your order. These risks may include (but is not limited to), damage due to poor weather conditions, theft or consumption. No refund or credit is available for such occurrences.

Delivery to a P.O. Box is not available.

ORDER CANCELLATIONS / CHANGES: To change or cancel an order, please email us. info@ketopifactory.com

PRODUCT AVAILABILITY: On occasion, products listed on the website may be out of stock or on back order due to supplier or other issues outside of our control. And all sale are final. NO RETURN OR REFUND. Prices subject to change without notice and prices are (excluding tax).